Question 1

How much fur do I need to send?

Accepted Answer

It depends on the item. Keepsakes such as memory balls typically require 10–15g. Scarves and larger items may need 30–100g. After checkout, we’ll provide a printable measuring box to help you assess the amount easily.

Question 2

Does the fur need to be cleaned before sending?

Accepted Answer

No need to wash it yourself. Simply brush your pet as usual, collect the clean, dry fur, and seal it in a small bag. We will clean, sanitize, and prepare the fibers professionally before processing.

Question 3

How do you make sure my pet’s fur doesn’t get mixed up with someone else’s?

Accepted Answer

This is one of the most important steps in our process. Each order is assigned a unique ID at the time of payment. From the moment your package arrives, it is labeled, logged, and processed in isolation from other orders.
 Our studio follows a strict one-order-at-a-time policy during cleaning, spinning, and crafting. Each piece is completed and sealed before another begins.

Question 4

Can I include fur from more than one pet?

Accepted Answer

Yes. Many clients combine fur from two or more pets. Simply label each bag clearly with their names; we will blend them with care.

Question 5

Can I use fur from a pet who has passed away?

Accepted Answer

Yes. Many of our pieces are made in remembrance. As long as the fur is dry and stored in a airtight bag, it can still be used. We’re honored to help you preserve their memory.

Question 6

What if I’m not sure how much fur I have?

Accepted Answer

No problem. You can use our free printable measuring box after placing your order. If you’re unsure, you can also send us a photo or email us before shipping. We’re happy to guide you.

Question 7

Where do I send the fur after ordering?

Accepted Answer

Once your order is placed, you’ll receive a confirmation email with the shipping address, packaging tips, and a checklist to ensure everything is ready.

Question 8

How long does it take to receive my item?

Accepted Answer

Once we receive your fur, our usual turnaround is 4–6 weeks, depending on the product and volume. We’ll send updates throughout the process and notify you when it’s on its way.

Question 9

Is the final product made entirely from pet fur?

Accepted Answer

To ensure strength, comfort, and wearability, we blend your pet’s fur with sustainable fibers such as wool or plant-based threads. The proportion depends on the item type and fur texture, but we always preserve the emotional and material essence of your contribution.

Question 10

What happens if you receive too little or too much fur?

Accepted Answer

If the fur is slightly under the recommended amount, we will still try our best to craft your item. If it’s too much, we will keep the remainder safely sealed and can return it upon request or store it for future use.

Question 11

Can I cancel or change my order?

Accepted Answer

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Question 12

Can I order more than one item from the same batch of fur?

Accepted Answer

Absolutely. If you wish to make multiple items from one pet’s fur (e.g., a keepsake and a scarf), just select the products during checkout and indicate it’s the same source. We’ll allocate the fur accordingly.

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