Questions
Quietly answered.
The strands, the scarf, the journey, and the wait. Set down so you can decide with everything in view.
The process
How does Lunma work, from start to finish
Lunma turns the strands a companion leaves behind into a bespoke woven scarf. A kit arrives at home; you gather around 80 grams of loose strands over a few weeks, then return the box with the prepaid label. At the atelier we wash, sort, and blend them with 100 grams of ethical wool, spin the yarn, and weave your scarf.
What comes in the Lunma collection kit
The Lunma collection kit holds a box, a fine comb, and simple instructions, along with a prepaid return label. The comb helps lift loose strands during quiet moments together. Everything you need to gather around 80 grams at home is included; nothing further needs buying, and the return postage is already covered.
How do I collect my companion's strands
You collect Lunma's strands at home using the kit's comb, over several unhurried sessions across a few weeks. Gather only the loose strands your companion is ready to leave behind, never anything pulled or cut. Around 80 grams is the target, roughly a small bagful; the instructions show how to store them clean and dry until the box is full.
What if I cannot gather 80 grams
If you cannot reach 80 grams, Lunma can still proceed; the blend is flexible and the atelier adjusts the wool ratio to suit what you gather. Send whatever you have collected and we will advise before spinning. Smaller quantities may mean a shorter scarf or a slightly higher proportion of ethical wool, which we confirm with you first.
The strands
Does cat hair work for a Lunma scarf
Cat strands work well for a Lunma scarf. Their fine, soft fibre blends with wool. Thorough multi-stage washing at the atelier greatly reduces the Fel d 1 allergen carried on the strands, though we do not market the finished scarf as hypoallergenic. Around 80 grams of clean, loose strands is the amount to gather.
Is dog undercoat or guard coat better
For a Lunma scarf, a dog's soft undercoat is ideal; it is fine, downy, and spins into a gentle yarn. The coarser guard coat can be included in smaller amounts but is less suited to a scarf worn against the skin. When you gather your 80 grams, favour the soft underlayer combed from close to the body.
Can I use strands I collected earlier
Strands collected earlier work for a Lunma scarf as long as they are clean, dry, and loose. Washed or naturally gathered strands stored in a breathable bag keep well for months. Avoid anything clumped, matted, or damp, since tangled fibre is difficult to card and spin. When unsure, send them and the atelier will assess.
How are the strands cleaned and made hygienic
Every batch of strands passes through multi-stage washing at the Lunma atelier, followed by a high-temperature finishing step during spinning and setting. This removes dirt, oils, and most allergens, leaving the fibre clean and ready to wear. The process is thorough and controlled, though we describe the result as clean rather than sterile, which no textile can claim.
The scarf
What makes each Lunma scarf unique
Each Lunma scarf carries the natural colour of one companion's strands, left undyed, so no two pieces are alike. The tone comes entirely from their own fibre blended with ethical wool, whether cream, grey, russet, or black. Because the strands, the blend, and the hand-weaving are never repeated, your scarf is singular by nature rather than by design.
What are the editions and prices
Lunma offers three scarf editions, all priced in Canadian dollars: Essential at $450 CAD, Signature at $600 CAD, and Heirloom at $850 CAD. Every edition blends around 80 grams of a companion's strands with 100 grams of ethical wool and includes the fibre passport. Signature and Heirloom add longer drape, hand-rolled edges, a certificate, and a ceremonial box.
What if the colour differs from what I expected
A Lunma scarf takes its colour entirely from your companion's undyed strands, so the finished tone can vary from what you pictured. Natural fibre shifts shade once washed, blended with wool, and spun, often softening or lightening. This variation is the point; the atelier can describe the likely range with you before weaving begins.
Timing and availability
How long does the whole journey take
A Lunma commission spans two phases: your at-home collection, which takes a few weeks depending on your companion, and the atelier's work of washing, spinning, and weaving. Collection time varies most, since every companion leaves strands at their own pace. Once the full box returns, most commissions finish within a season.
Do you ship outside Canada
Lunma currently serves Canada only, shipping and collecting entirely within the country. The United States is planned. Other regions may follow in time. Join the waitlist and note your country, so we know where to open next. Until then, both kits and finished scarves stay inside Canada.
When will ordering open
Lunma is currently in waitlist mode, so ordering is not yet open to everyone. The atelier opens by invitation first, and waitlist members receive the earliest access before public ordering begins. Adding your email holds your place and lets us write to you when your invitation is ready. There is no charge to join or to wait.
Care and comfort
How do I care for my scarf
Care for a Lunma scarf by airing rather than washing, and store it flat, away from direct light. Never machine wash or tumble dry, as heat and agitation can felt the wool-and-strand blend. For an occasional refresh, a brief airing outdoors is enough. Should it ever need more, the atelier can clean and revive it for you.
Can my scarf be repaired or refreshed
A Lunma scarf can be repaired and refreshed by the atelier that made it. Because every commission is recorded in its fibre passport, we can match the original blend to mend a snag, re-finish an edge, or restore the drape over time. Send it back when needed and we will assess the piece before any work begins.
Is a Lunma scarf suitable for people with allergies
A Lunma scarf is made from washed strands and ethical wool, and the atelier's multi-stage washing greatly reduces the allergens the strands carry. Many people with mild sensitivities wear one comfortably, but we make no medical or hypoallergenic claims. Anyone with severe allergies to companion strands or wool should consult their doctor before ordering, and can request a fibre sample.
The waitlist
The first through the door
The atelier opens soon, by invitation. Leave your email and we will hold your place.